March 31, 2021

Rebuilding Broken Trust

Over the last few weeks, I have been sharing information about trust via my blog. This week I will be sharing about how to restore broken trust.

As a reminder here is the definition that we have been working with for this series from the Webster dictionary:

assured reliance on the character, ability, strength, or truth of someone or something - one in which confidence is placed

One of the books I have referenced has this quote in it that I really find profound:

“Simply put, trust means confidence. The opposite of trust—distrust—is suspicion. When you trust people, you have confidence in them—in their integrity and in their abilities. When you distrust people, you are suspicious of them—of their integrity, their agenda, their capabilities, or their track record. It’s that simple. We have all had experiences that validate the difference between relationships that are built on trust and those that are not. These experiences clearly tell us the difference is not small; it is dramatic.” -- Stephen M.R. Covey, The Speed of Trust

Last week, I spoke at a virtual networking event and talked about this topic, restoring broken trust. One of my friends told me she couldn’t make the event but she wanted to make sure she got to hear the recording. As it turns out, she has been dealing with deciding if it was worth rebuilding broken trust in a relationship or not.

Sometimes the trust is broken in such a way that it is better to change/end the relationship rather than try to rebuild the trust. You will need to pray and listen to God to really understand what will be best depending on the situation.

If you decide that it is best to rebuild trust and you want some pointers, this blog is for YOU.

A very simple yet powerful statement is that trust is the basis of all relationships. If you don’t have trust, can you really have a relationship? I don’t think so.

To build trust you have to be vulnerable.

There are 5 steps to rebuilding trust:

  1. Acknowledge that trust has been broken.
  2. Admit your role in causing the breach of trust.
  3. Apologize for what happened (I will include an apology process below).
  4. Assess where the breakdown happened.
  5. Amend the situation by taking action to repair the damage.

I am going to be hosting a FREE webinar going over the details of how to rebuild broken trust on April 13th at 1pm. If you would like an invite, please message me.

Saying you are sorry without giving more detail is not really an apology. There are several different types of apology processes out there. Last week I shared one I learned from Pathways. This week I am sharing one from Transformational Leadership.

The Six-Step Apology Process

  1. State the offense
  2. Admit you were wrong
  3. Apologize
  4. Ask if they can forgive you
  5. Ask for accountability
  6. Ask for anything else that may be needed to help recommit to the relationship

Last week your homework was a question of who you needed to build or rebuild trust with. This week the question is, will you?

Coach Dale


Schedule a “get to know each other” Zoom meeting!

Playlists — music can change your mood, enjoy some of the songs that encourage me.

The Identity Key — you can purchase my book on Amazon.

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